Paying Your Bill
Cost quotations owed upon admission are estimates only.
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As a patient, you will receive a summary copy of your bill (except those with Title V or Vocational Rehabilitation). A periodic statement will be sent with the outstanding balance. This statement helps you follow the progress of payment on the account.
Overpayments are normally refunded on a periodic basis. Credit balances on hospital accounts will be applied to any outstanding bills owed to the hospital before any refund will be made.
Upon request, you will receive an itemized statement of charges after the account has been paid in full. This will be a final bill containing all charges for the hospital stay and is presented for your records.
All doctor bills are handled separately from the hospital bill. Any questions concerning a doctor’s bill should be directed to that physician’s office.
Paying your bill
We understand the convenience of paying your bills online. That's why we offer a secure payment form for your online bill payments. If would would like to make a payment that is larger than $10,000.00, please call our office.
For questions about your bill or to make a payment over the phone, patients are asked to call Patient Financial Services at 803-774-8910.
Or you can mail your payment:
Palmetto Health Tuomey
PO Box 602129
Charlotte, NC 28260-2129
*Be sure to include your account number on the check.
If you live within certain zip codes around a uniformed service or military hospital, you must use that facility instead of a civilian hospital for non-emergency inpatient care. If services cannot be provided at the military hospital, you must obtain a non-availability statement before using TRICARE.
The current co-pay schedule is as follows:
ER Visit: $30 co-pay
*Or 25 percent of billed charges.
Upon admission, you will be required to produce your current military ID card.
Patients are always responsible for the entire amount of the hospital bill; however, as a service to you, we will file all insurance on which the benefits have been verified and assigned to the hospital. It will be your responsibility to have the doctor, insured and patient's portion of the claim(s) completed.
If you are covered by South Carolina Medicaid and present us with your current Medicaid ID card, your bill will be covered in full. Non-covered charges, as long as it is medically necessary that you remain in the hospital, are an exception. If there are any non-covered charges, the hospital is required to notify you of them before you receive the services.
If you have any other hospital insurance or if you were injured and have car insurance or any type of liability or other insurance, Medicaid requires that you furnish us with this information. The hospital must file this insurance first and receive either a payment or denial from it before billing Medicaid.
If you have applied for Medicaid, you will need to sign a promissory note claiming financial responsibility until you bring in your Medicaid card. Please inform the hospital of the date you applied for Medicaid.
You should be sure that Medicare is the primary payor for your hospital bill. Medicare law requires that you inform the hospital if you also are covered by group insurance through your own or your spouse's employer, or if you were injured due to an accident and your hospital bill is covered by car insurance or liability insurance. We must bill that insurance first and receive either payment or a denial before we bill Medicare.
If you have Medicare part A, which is the hospital coverage, you have 60 regular days of care and 30 co-insurance days for each spell of illness. A spell of illness begins anytime you are admitted to the hospital as an inpatient and have not been in a hospital or skilled nursing home within 60 days.
If you are readmitted to a hospital within 60 days of this admission, you remain in the same spell of illness and will not owe the deductible again, but you will continue to utilize your covered days. If you use your 60 days of regular care and your 30 co-insurance days, you also have 60 lifetime reserve days that you may use.
Upon admission to Palmetto Health Tuomey, our billing department will work with you on all bills, co-pays and deductibles. Financial arrangements can be made for the remaining bill. For your convenience, Tuomey will accept VISA or MasterCard to help meet your financial obligation.
At Palmetto Health, we provide financial assistance primarily to uninsured individuals who have annual incomes that are less than 100% of Federal Poverty Guidelines (FPG), who meet certain asset limits, and who are U.S. citizens residing in Richland, Lexington, Fairfield, and Sumter counties.
Individuals who need assistance should complete an application and work with Palmetto Health financial counselors to understand their coverage or financial assistance options. Patients approved for financial assistance will be charged nominal (or small) co-payments for their care.
How to Apply
Financial assistance applications can be requested by contacting our Columbia-based financial counselors at 803-296-CARE (2273) or Sumter-based financial counselors at 803-774-8838, by downloading an application online or by requesting an application at any access point.
For assistance with the application process, our financial counselors may be reached by phone or at Main Admissions on the Richland, Baptist and Tuomey campuses.
Download or view our financial assistance information:
Palmetto Health Financial Assistance Policy (PDF)
Financial Assistance Summary (PDF)
Financial Assistance Application (PDF)